When contacting support
To help us understand the issue, please include:
- Your iPhone model
- Your iOS version
- The version of From The Glass you are using
- What you were doing when the issue occurred
- A screenshot, if helpful
Please don't include:
- Passwords or Apple ID credentials
- Payment-card information
- Any other sensitive information
Common questions
- Do I need an account?
- No. From The Glass does not require an account or separate sign-in.
- Does the app work without internet access?
- Yes. Game tracking and local saves are designed to work offline. If iCloud synchronization is available, it can catch up after the device reconnects.
- Where is my information stored?
- Information is stored on your device. When iCloud is enabled and available, it may also synchronize through your private Apple iCloud account.
- How do I delete a game?
- The current version of From The Glass does not yet include an in-app option to delete an individual saved game. To remove all app data, delete From The Glass from your device. If per-game deletion would be useful to you, let us know at the support email above.
- How do I edit player information?
- Open Settings in the app and select Edit Player.
- Why does iCloud show as unavailable or local only?
- The app remains usable. Confirm that the device is signed into iCloud, iCloud Drive is enabled, and From The Glass is permitted to use iCloud. Tracking continues locally even if synchronization is unavailable.
- How do I request a refund?
- App Store purchases and refund requests are handled by Apple. Request a refund through Apple's official refund page.